Frequently Asked Questions

Why is it important to clean your dryer vent?

Cleaning your dryer vent is extremely important for a couple of reasons. First of all, it reduces the risk of a fire hazard. Lint is highly flammable and when it accumulates in your dryer vent, it poses a serious danger to your home. Lint buildup can become so extreme that the lint can get very close to the heating elements or even get inside the dryer. This could cause the lint to catch fire and spread to your walls, furniture, and other combustible materials in your home.

In addition to being a fire hazard, lint buildup in your dryer vent can also reduce the efficiency of your dryer. Because the lint restricts airflow, your dryer isn’t able to get rid of moisture as efficiently. This means that your dryer will have to work much harder to dry your clothes, which increases energy costs and the chances of your dryer breaking down prematurely.

Furthermore, the lint buildup in your dryer vent can also cause it to accumulate moist heat, which is an ideal breeding ground for mold and mildew. And while this is an unsightly problem, it can also become a serious health hazard. If mold spores become airborne, they can be easily inhaled, causing breathing difficulties, allergies, and a host of other health problems.

Finally, cleaning your dryer vent helps to maintain a clean and odor-free home. Lint buildup can cause bad odors that can permeate your home, making it unpleasant to live in.

How often should I clean the dryer vent damper inside the gooseneck on the roof?

The frequency of cleaning the damper on the roof dryer vent depends on factors such as the usage of the dryer, the environment, and other factors. Generally, you should inspect and clean the damper at least once a year, or whenever it shows signs of dirt or debris buildup. Additionally, regular checkups throughout the year can help ensure the damper is operating at its peak performance.

How often should I have my Dryer Vent cleaned?

 anAccording to the National Fire Protection Association, Consumer Reports, you should have your dryer vents cleaned at least once a year.  There are three factors that determine the amount of lint in your dryer vent:

1. The type of dryer you have;

2. How often you use your dryer;

3. The things you are putting into your dryer.

BUT, this is only half the story.  This is standard advice for standard homes, but The Villages didn’t build standard homes.  The vast majority of dryer vents in The Villages exit through the roof.  This means excess lint has to fight against gravity to exit through the roof.  In addition, the warm air condensates to the walls of the vent, giving the lint a surface to adhere.  This can cause a big problem for the damper flap in the gooseneck, which can easily become blocked, causing serious problems.

 

This is why The Villages recommends cleaning the gooseneck exhaust every six months.

If you sign up to our Service Plan, you will meet all national and local dryer vent safety standards.

 

Why use DryerFlex?

DryerFlex is one of the best transition dryer vents because it is made of metal-reinforced, flexible aluminum that meets UL2158A safety standards. It is easy to install, crush resistant and it helps reduce air leakage, which can save energy costs. Additionally, its fire-resistant material reduces the risk of fire or burning.

Do you go on the roof?

Yes, we go on the roof twice.

When we arrive, we start your dryer and go onto the roof to take an air flow reading with an anemometer and a photo of the vent.  We then use a 1 inch auger brush to clean the lint above the damper inside the gooseneck.

After completing our service, we get back on the roof to take a baseline anemometer reading so we can compare the improvement on the current job as well as determine levels of build up when we service it again on future jobs.

I called, why don’t you answer your phones?

If you need help, we will return your call, usually in the evening and usually within 1 business day.  

I would love to hire someone to solely take phone calls, but we have found that while this is a nice convenience, the vast majority of customers we serve would rather have lower price than a nice voice to take their calls.

if you have a question and do not want to wait for a call back, you can ask through a text message to our phone line.  It is easier and faster to respond to that while in the field than to answer calls while preforming our service.

If this is not you, and you just want us to schedule an appointment for you, please be patient and we will call you back, but if we do, we will not give the $25 discount for booking online.

Why do you now include the DryerFlex on every home you service?

As professionals, we have developed a standard for service that, at minimum, is going to ensure that the dryer vent system in the home is safe and operational.

While a semi rigid vent can meet those standards, the risk of crushing is too great.  Dryers can be unintentionally pushed back too far, or sometimes move while in operation and crush the vent, creating an immediate block.

By maintaining this standard, we can have peace of mind knowing the clients we serve are safe and their dryer vent is operating as intended.

If you already have a DryerFlex installed, we inspect it for wear and tear and replace it as needed.

Please explain the potential surcharges.

We use Surcharges to adjust payments based on the anticipated length of time and type of equipment needed to complete the job. The result is that jobs are still well below our competitors that are providing the same level of service.

Here are the potential surcharges and their justification.

Steep Roof Surcharge

Roofs with a pitch of 7/12 or greater are considered hazardous to walk on per OSHA and require specialized equipment.  Depending on the roof, this could include using Cougar Paws, multiple Pitch Hoppers, a Roof Hook, Harness, and Multiple Employees.  The surcharge often does not fully offset the additional costs to cleaning the gooseneck on the roof, but it helps to keep overall costs down.

You can use a free app in both the Apple App Store and Google Play Store called Pitch Gauge to measure the pitch of your roof, but as a general rule of thumb, these roofs are on select Premiure homes that have a second story full window in the attic.

Pedistal or Fixed Shelf Surcharge

In a normal situation, we pull the dryer out, do the work, and put the dryer back in place.  When you have appliance pedistals or a fixed (non-removable) shelf, we have to pull the washer out to gain access to the dryer vent.  This is because we have to verify that when the dryer is put back in place, the transistion vent is in its correct position without unnecessary bends to ensure maximum efficiency.  This often also includes using specialized equipment to move your washer and dryer as to protect your floors and the appliances.

Improper Dryer Placement Surcharge

This is when the Dryer is placed in front of the washer plumbing and the washer is placed in front of the dryer wall vent.  Often, this is because of how the doors open.

Pro Tip:  Google your Dryer Model and reversing the door, it’s easy to make your Dryer door open in the other direction.  Here is an Example.

Similar to above, with the Pedistals or fixed shelves, we have to move both appliances out, but in addition, we have to custom measure and install your DryerFlex Transistion Vent, which also takes more time for the technitican.

We always discuss any surcharge with the homeowner for approval before adding it to a job.

If you have other questions, please text them to (352) 787-5202 from your mobile device or call (352) 787-5202 and leave a message.  We return calls within 1 business day.